Audley Mills Surgery

57 Eastwood Road, Rayleigh, Essex, SS6 7JF

Sorry, we're closed

NHS

Telephone: 01268 209309

Out of Hours: 111

How do I?

How do I… register with the Practice?

Complete this form in full (both sides) and bring it along with proof of address. This can be either a driving licence or utility bill (we are unable to register you without this.) You will be offered an appointment for a new patient interview with our health care assistant (HCA) when you register.​

Please complete the following two forms (and circle one preferred method of contact):

Your registration will not be accepted if both forms above have not been completed.

 

How do I… make an appointment?

We offer telephone consultations, or face-to-face appointments with a variety of clinicians. The receptionists will assist you in finding the most appropriate clinician after asking you a series of short questions regarding your problem. If you have a private issue you do not wish to discuss with the receptionist, please make this known to them.

If you have more than one problem to discuss with the Doctor, there may not be sufficient time to deal with the second and subsequent problems in a single consultation. Please be sure to deal with the most important problem first. If the doctor feels that a problem cannot be adequately dealt with in the time available you may be asked to book another appointment.

Additionally, we start each day with around 100 routine ‘book-on-day’ appointments available. These appointments are not released for booking until midnight on the day in question (for online booking). The phones are answered from 8:00am, but note that the phones may be very busy early in the morning with people booking these appointments. Approximately half of available appointments are bookable in advance.

We also conduct three urgent case Surgeries each day. These are for people with problems that cannot wait until the next working day. Please do not abuse this service, as such abuse may result in delays in treatment for those in greatest need.

If you cannot keep an appointment, please let us know so someone else can benefit from this service.

If you book a telephone appointment, please be reminded that you will be contacted within three hours of your appointment time – not necessarily the actual time you have been booked for.

 

How do I… obtain a home visit?

If you need to see the Doctor but are not well enough to get to the surgery please telephone on 01268 209309 before 12:00pm.

A Doctor can see six patients in the surgery in the same time as one house-call. On occasions the Doctor will need equipment only available in the Surgery. Please make every effort to get to the Surgery using help from a neighbour or taxi, if necessary. Home visits are strictly for housebound patients only, those deemed medically unable to come to the surgery. It is for the Doctor to decide whether it is appropriate to visit. If you request a house call, our receptionists are under instruction to obtain sufficient information so that the Doctors can judge whether a home visit is necessary and how urgent it is. Please anticipate appropriate questioning.

 

How do I… change my details?

To change your details please see ‘update my details’ icon to the right hand side. Alternatively, please complete the form below and circle one preferred method of contact.

 

How do I… cancel an appointment? 

To cancel an appointment, please text your name, appointment day and time to: 07902 199337

 

How do I… obtain test results?

For results, please ring: 01268 209309, after 15:00pm.

For specimens, all specimens that are due to go to the Hospital Laboratory should be at the Surgery by 12:00pm (noon).

For blood tests, we now provide blood taking services (Phlebotomy) at the Surgery most days, from 7am. To book an appointment, please call the Surgery. Our Phlebotomists are able to do blood tests for children aged 7 and over (depending on which Phlebotomist is in on which day), so when booking for children below the age of 16, please check with reception when booking. If you are attending the Surgery for a blood test, please make sure you have plenty of water to drink beforehand, this helps to locate your vein.

If you would prefer to have your blood taken at other local Clinics, or alternatively the Hospital, then phone 01702 422555 to book this. Glucose Tolerance Tests must also be booked in this way (they cannot be done at the surgery).

 

How do I… obtain a repeat prescription?

We aim to process prescription requests within 24 hours from the hand-in. Please note that requests for repeat prescriptions are not taken by telephone.

 

 

Opening Times

  • Monday
    07:00 until 20:00
    (Telephones only operational until 18.30)
  • Tuesday
    07:00 until 18:30
  • Wednesday
    07:00 until 18:30
  • Thursday
    07:00 until 20:00
    (Telephones only operational until 18.30)
  • Friday
    07:00 until 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED