Welcome to Audley Mills Surgery

We hope you find this website helpful and easy to use.  There is a search box to the right which may help you find what you’re looking for. Please be advised that cookies are used and must be accepted to use our website. Please let us know if you experience any difficulties with this website.

For latest news and recent updates, please see the ‘latest news’ section at the bottom of the webpage. 

Appointments

Our telephone lines open from 8:00am, please call 01268 209309 to book an appointment with a Nurse, HCA, Physiotherapist, Phlebotomist or Clinical Pharmacist.

If you require a GP consultation, please complete an online triage form known as ACCURX. The link for this is on our home page in a purple box.   All requests will be triaged by a clinician within 24 hours, allocated to an appropriate member of staff, and actioned. If an appointment is required, this will be arranged.

If you are housebound and require a home visit, please also submit your request via the online triage form, preferably before 12 noon.

This service is strictly for housebound patients only and will be reviewed by a doctor before a visit is confirmed. Same day visits are NOT guaranteed. This will be decided by the doctor at review.

If you are digitally excluded for any reason meaning you cannot use the online form, our care navigation team on reception can complete the form for you over the phone. We also have an iPad in reception which you are welcome to use.

If you book a telephone appointment, please be reminded that you will be contacted within three hours of your appointment time – not necessarily the actual time you have been booked for.

If following a consultation with a health care professional you feel you want to question or disagree with the advice you have been given. Please in the first place arrange to speak with that clinician to address the issue. We are aware that we do not always get things right and would value the chance to discuss you concerns. If you do not wish to speak with the same professional, you can arrange to gain a second opinion by seeking to discuss the issue with a alternative GP.

ACCURX

This service allows patients to raise both clinical and non-clinical requests including requesting a GP appointment.

Requests will be triaged by a clinician, allocated to an appropriate member of staff, and actioned. If an appointment is required, this will either be booked or a link sent via reception.

We aim to respond to all requests on the same day, however there may be occasions where demand is high or staffing levels low in which case you may not get a response to a routine query until the following day.

We will, as always, do our best to avoid this happening. If you feel it cannot wait, then we would advise you to contact 111 or attend A&E.

If you do not have access to the internet or struggle to use it, if you have a language barrier, a disability, impaired sight, are in mental health crisis or are neurodivergent then our care navigation team on reception can assist you or even complete the form for you over the phone or in person.  We also have an iPad in reception which you are welcome to use.   Our team are all trained to help and advise if you have any difficulties using this new system.

The aim of Total digital triage is to help avoid the “8am rush” as well as ensuring patients are seen by the appropriate clinician in the right place at the right time, therefore improving patient care and experience.

NHS England supports the use of online consultations and have set out new guidelines in the GP contract we hold with them. This approach has been introduced to help ease the significant strain that GP Practices are under with the ever-increasing demand for appointments.

We have been using this system for routine requests over the past 3 months, and it has been working well. As it is now being extended to all appointments, there may be some initial teething problems. If you experience any issues, please let us know so we can address them as we work through this change together. We appreciate your patience and understanding during this transition and hope this will become a successful and effective way for patients to communicate with the surgery.

Online Appointments

You can no longer book GP appointments using systmonline. All requests for a doctor’s appointment should be requested via ACCURX.

For blood tests, these are bookable online in advance (subject to availability). There are also appointments for NHS Health Checks, Medication Reviews, Cervical Smears and  Physiotherapy.

NHS Health Checks and Cervical Smear tests can also be booked online if you have received an invitation. If you have not received an invitation or had the relevant blood tests (NHS Health Checks) your appointment will be cancelled.

We are also currently trialling adding various nurse online appointments. We now have baby immunisations and contraception injections (Depo Provera) online but, the criteria to book these MUST be followed as below:

Baby Immunisations:
– Child/Baby must have online proxy access
– Must be 28 days since previous immunisation
– Must have received an invite
– Must bring the red book to the appointment
– If you are not the parent attending the appointment, a letter of consent must be obtained

Contraception Injection (Depo Provera):
– Must be 11-12 weeks since previous injection

You must order the prescription prior to the appointment and bring this with you.

NHS APP

This application will not only give you access to your COVID vaccination history but, you can also view your health records via this app. This will include consultations, test results, allergies and adverse reactions, medicines and correspondence. The application will also allow you to order any repeat medication.

See hyperlink for our CQC Certificate and our CQC Rating.

Latest News

Posted on August 6th, 2024

GetUBetter is an evidence-based, CE marked digital self-management support platform for all common musculoskeletal (MSK) injuries including: Back and leg […]

Posted on May 10th, 2024

All calls are recorded for training and monitoring purposes. The purpose of call recording is to: • Protect practice staff […]

Posted on March 1st, 2024

Timetable of activities

Posted on February 14th, 2024

On 31st January 2024 – Pharmacy First Advanced Service was launched What is Pharmacy First? Pharmacy First will enable community […]

Posted on December 20th, 2023

Unpaid Carers