Audley Mills Surgery

57 Eastwood Road, Rayleigh, Essex, SS6 7JF

Telephone: 01268 209309

We're open

Welcome to Audley Mills Surgery

 

We hope you find this website helpful and easy to use.  There is a search box to the right which may help you find what you’re looking for. Please be advised that cookies are used and must be accepted to use our website. Please let us know if you experience any difficulties with this website.

 

For latest news and recent updates, please see the ‘latest news’ section at the bottom of the webpage. 

 

Appointments

Our phone lines open from 8:00am, please call 01268 209309 to book an appointment. The phone lines are extremely busy so if you have a non-urgent query, please telephone after 15:00pm.

Please note that the new phone system only allows 30 callers to hold. We now have a fully cloud based system which should avoid “calls  dropping” out from the queue. We also have an updated call recording function as well as an automatic call-back feature. if you use this please remember to stay near your phone and keep the line free as there will only be one automatic call-back attempt made.

We offer telephone consultations, or face-to-face appointments with a variety of clinicians. The receptionists will assist you in finding the most appropriate clinician after asking you a series of short questions regarding your problem. If you have a private issue you do not wish to discuss with the receptionist, please make this known to them.

If you book a telephone appointment, please be reminded that you will be contacted within three hours of your appointment time – not necessarily the actual time you have been booked for.

If following a consultation with a health care professional you feel you want to question or disagree with the advice you have been given. Please in the first place arrange to speak with that clinician to address the issue. We are aware that we do not always get things right and would value the chance to discuss you concerns. If you do not wish to speak with the same professional, you can arrange to gain a second opinion by seeking to discuss the issue with a alternative GP.

 

PATCHS

We have now introduced a new E-consultation service through a system called PATCHS. This replaces the previous “Doctorlink”.

The service allows patients to raise both clinical and non-clinical requests. Requests are then assessed, allocated to an appropriate member of staff and actioned. The service is not appropriate for urgent clinical requests. We aim to respond to requests within 48 hours. Please note that no appointments can be booked by using PATCHS – all appointments still need to be booked by using our online booking service or calling the Surgery on 01268 209309.

To use this service for the first time you will be prompted to register and input your patient details or you can log in through your NHS app to message our Clinicians.

Please bear in mind that this is a new service and there may be some initial teething problems. We hope that it will become a useful means of communication with the surgery and ease some of the current issues with call waiting times and accessibility.

For more information on how to register, please see ‘How do I?..’ section of the website.

*Please be reminded, you cannot use this service to book appointments – this is for non-urgent requests. Appointments should be booked via our online booking service or by calling the Surgery.

 

 

Online Appointments

GP telephone and face-to-face appointments can be booked online from 8pm for the next working day.

For blood tests, these are bookable online in advance (subject to availability). There are also appointments for NHS Health Checks, Medication Reviews, Cervical Smears, Physiotherapy as well as face to face and telephone appointments with the doctor.

NHS Health Checks and Cervical Smear tests can also be booked online if you have received an invitation. If you have not received an invitation or had the relevant blood tests (NHS Health Checks) your appointment will be cancelled.

We are also currently trialling adding various nurse online appointments. We now have baby immunisations and contraception injections (Depo Provera) online but, the criteria to book these MUST be followed as below:

Baby Immunisations:
– Child/Baby must have online proxy access
– Must be 28 days since previous immunisation
– Must have received an invite
– Must bring the red book to the appointment
– If you are not the parent attending the appointment, a letter of consent must be obtained

Contraception Injection (Depo Provera):
– Must be 11-12 weeks since previous injection

You must order the prescription prior to the appointment and bring this with you.

 

NHS APP

This application will not only give you access to your COVID vaccination history but, you can also view your health records via this app. This will include consultations, test results, allergies and adverse reactions, medicines and correspondence. The application will also allow you to order any repeat medication.

 

My Care Record information

See hyperlink for our CQC Certificate and our CQC Rating.

Latest News

Call recording Policy

Posted on May 10th, 2024

All calls are recorded for training and monitoring purposes. The purpose of call recording is to: • Protect practice staff […]

Changes to Appointment Booking System

Posted on March 26th, 2024

IMPORTANT NOTICE – WITH EFFECT FROM MON 29TH APRIL 2024 We have reviewed some feedback which suggests when patients call […]

Group Meetings for those living with Dementia & their carers

Posted on March 1st, 2024

Timetable of activities

Pharmacy First Advanced Service

Posted on February 14th, 2024

On 31st January 2024 – Pharmacy First Advanced Service was launched What is Pharmacy First? Pharmacy First will enable community […]

Unpaid Carers

Posted on December 20th, 2023

Unpaid Carers

Opening Times

  • Monday
    07:00am to 08:00pm
    Reception opens at 8:00am.We are open from 7:00am for pre-booked appointments. Please note that the telephone System closes at 18:30.
  • Tuesday
    07:00am to 06:30pm
    Reception opens at 8:00am.We are open from 7:00am for pre-booked appointments.
  • Wednesday
    07:00am to 06:30pm
    Reception opens at 8:00am.We are open from 7:00am for pre-booked appointments.
  • Thursday
    07:00am to 08:00pm
    Reception opens at 8:00am.We are open from 7:00am for pre-booked appointments. Please note that the telephone system closes at 18:30
  • Friday
    07:00am to 06:30pm
    Reception opens at 8:00am.We are open from 7:00am for pre-booked appointments.
  • Saturday
    09:00am to 05:00pm
    ALTERNATE SATURDAYS, STRICTLY FOR ATTENDING PRE-BOOKED APPOINTMENTS ONLY. QUERIES & APPOINTMENT BOOKINGS CANNOT BE TAKEN ON THIS DAY.
  • Sunday
    CLOSED
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