Audley Mills Surgery

57 Eastwood Road, Rayleigh, Essex, SS6 7JF

Telephone: 01268 209309

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Call recording Policy

Posted on May 10th, 2024

All calls are recorded for training and monitoring purposes.

The purpose of call recording is to:
• Protect practice staff from nuisance or abusive calls.
• Identify any issues in practice processes with a view to improving them.
• Support clinicians with a record of telephone consultations.

Patients who wish to opt out of call recording will be asked to come to the practice and speak in person.

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Opening Times

  • Monday
    07:00am to 08:00pm
    Reception opens at 8:00am.We are open from 7:00am for pre-booked appointments. Please note that the telephone System closes at 18:30.
  • Tuesday
    07:00am to 06:30pm
    Reception opens at 8:00am.We are open from 7:00am for pre-booked appointments.
  • Wednesday
    07:00am to 06:30pm
    Reception opens at 8:00am.We are open from 7:00am for pre-booked appointments.
  • Thursday
    07:00am to 08:00pm
    Reception opens at 8:00am.We are open from 7:00am for pre-booked appointments. Please note that the telephone system closes at 18:30
  • Friday
    07:00am to 06:30pm
    Reception opens at 8:00am.We are open from 7:00am for pre-booked appointments.
  • Saturday
    09:00am to 05:00pm
    ALTERNATE SATURDAYS, STRICTLY FOR ATTENDING PRE-BOOKED APPOINTMENTS ONLY. QUERIES & APPOINTMENT BOOKINGS CANNOT BE TAKEN ON THIS DAY.
  • Sunday
    CLOSED

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