Audley Mills Surgery

57 Eastwood Road, Rayleigh, Essex, SS6 7JF

Telephone: 01268 209309

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Changes to Appointment Booking System

Posted on March 26th, 2024

IMPORTANT NOTICE – WITH EFFECT FROM

MON 29TH APRIL 2024

We have reviewed some feedback which suggests when patients call to book on the day these appointments have already been allocated to patients who have attended in person.

We have decided to review our booking procedure to ensure fairness to all.

In light of the fact that we now have a new cloud-based telephone system where you have the option of a call-back, from Monday 29th April 2024, all appointments to be booked on the day will now ONLY be bookable by phone. You will no longer be able to queue for an appointment outside the surgery. The option of booking online is to remain unchanged.

This will also apply if you require an emergency on the day appointment at 2pm, you will be required to telephone to book this. No appointments will be allocated to patients coming into the surgery to book at 2pm.

For all routine advance appointments, you can still book online, by phone or by coming into the surgery or you can use our online PATCHs service.

We have more receptionists available to answer your call as quickly as possible to ensure a smooth delivery of this change.

Please be reminded that same day appointments are for patients who are acutely unwell at that time. Everything else should be booked as a routine advance appointment.

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Please note that if you are suffering from any of the following conditions listed below, you will be directed to attend a pharmacy for treatment. Pharmacies participating in ‘Pharmacy First’ can offer a consultation and prescribe medications including antibiotics.

Sinusitis – Adults & Children aged 12 and over

Sore throat – Adults & Children aged 5 and over

Acute Otitis Media (Ear ache) – Children aged 1 to 17 years

Infected insect bite – Adults & Children aged 1 year and over

Impetigo – Adults & Children aged 1 year and over

Shingles – Adults aged 18 and over

Uncomplicated urinary tract infections – Women aged 16 to 64 years

Opening Times

  • Monday
    07:00am to 08:00pm
    Reception opens at 8:00am.We are open from 7:00am for pre-booked appointments.
  • Tuesday
    07:00am to 06:30pm
    Reception opens at 8:00am.We are open from 7:00am for pre-booked appointments.
  • Wednesday
    07:00am to 06:30pm
    Reception opens at 8:00am.We are open from 7:00am for pre-booked appointments.
  • Thursday
    07:00am to 08:00pm
    Reception opens at 8:00am.We are open from 7:00am for pre-booked appointments.
  • Friday
    07:00am to 06:30pm
    Reception opens at 8:00am.We are open from 7:00am for pre-booked appointments.
  • Saturday
    09:00am to 05:00pm
    ALTERNATE SATURDAYS, STRICTLY FOR ATTENDING PRE-BOOKED APPOINTMENTS ONLY. QUERIES & APPOINTMENT BOOKINGS CANNOT BE TAKEN ON THIS DAY.
  • Sunday
    CLOSED
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